Catalyst Web Applications, Boise, ID
 















 

 

 

 

 

 
Application Portfolio > HewlettPackard.com

ewlett Packard's "Automatic Driver Download" project was a response to customer need. Customers where having difficulty completing the process of downloading, extracting, and installing software and drivers, so the Automatic Driver Download enhancement allowed the installation to be automatically started after the download was complete. This nearly doubled the user success rate of printer driver installations and added service that exceeded anything ever seen on competitor web sites, as well as the Internet in general.

“Eric joined our small project midstream and quickly worked his magic writing efficient JavaScript. The code recognized external process failures and provided other alternatives to the customer. It recognized when the customer was using AOL--even though the AOL tech support said it could not be done. Eric's excellent graphic representation of the whole process proved very helpful not only to the team but also to interested observers.”

- Jane Stodola, Business Analyst